Your privacy is not merely a legal obligation to luba99 — it is the foundation of trust we build with every user. This document transparently explains how we manage your personal information.
These principles form the foundation of how we handle every piece of information you entrust to us
Your data is collected only for clearly stated purposes. We do not use your data beyond the scope you agreed to at registration.
All data in transit and stored data are protected with 256-bit SSL encryption — the same security standard used by leading financial institutions.
We are always transparent about the data we collect, how it is used, and who may receive it. Nothing is hidden in the fine print.
You have the right to access, correct, or request deletion of your personal data at any time. You are in control of your data — not us.
Your data is retained only for as long as necessary for the defined purpose or as required by law. After that, it is securely deleted.
Luba99 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards in all our data handling practices.
A clear overview of the types of personal data luba99 collects and why it is needed
| Data Type | Example Information | Purpose of Collection | Legal Basis |
|---|---|---|---|
| Identity Data | Full name, date of birth, ID card number, passport | Identity verification (KYC) Legal compliance |
Legal obligation |
| Contact Data | Email address, phone number, residential address | Account communications Customer support |
Contract performance |
| Financial Data | Payment methods, deposit records, withdrawal records | Transaction processing Fraud prevention |
Contract performance |
| Usage Data | Game history, activity logs, session timestamps | Platform improvements Responsible gaming |
Legitimate interest |
| Technical Data | IP address, device type, browser, operating system | Account security Unauthorized Access Detection |
Legitimate interest |
| Preference Data | Language settings, game preferences, marketing communications | User experience Relevant communications |
Consent |
This Privacy Policy describes luba99's data handling practices and applies to all users of our platform, including the website and mobile app. By using luba99's services, you agree to the collection and use of information as described in this policy.
Luba99 collects your personal information through several different channels, depending on how you interact with our platform. In general, we collect two main categories of data:
Information you provide directly: This includes all information you provide when registering an account, completing your profile, contacting our support team, or during the identity verification (KYC) process. Examples include your full name, email address, phone number, date of birth, copies of your ID or passport, and your payment method details.
Information collected automatically: When you use the luba99 platform, our systems automatically record certain technical information such as your IP address, device type, device model and operating system version, web browser type, pages visited, session duration, and general usage patterns. This information is essential for platform security and improving the user experience.
Every piece of data we collect is used for a specific and legitimate purpose. luba99 uses your personal information for the following purposes:
Luba99 does not sell your personal data to any third party for marketing purposes. This is our absolute commitment and there are no exceptions to this principle.
Luba99 only shares your personal data with third parties in the following limited situations:
Every third party that receives your data is bound by a comprehensive data protection agreement and is only permitted to use that data for the specified purposes.
Luba99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our platform.
Types of cookies we use:
You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the luba99 platform.
Protecting your personal data is a top priority for luba99. We implement comprehensive technical and organisational security measures to safeguard your information from unauthorised access, use, disclosure, alteration, or destruction.
The security measures we implement include:
While we employ best-in-class security measures, no system can be guaranteed 100% secure. You also play an important role in your account's security by using a strong password and not sharing your login credentials.
Luba99 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations.
In general, data retention periods are as follows:
When data is no longer needed, it is securely deleted or anonymised in accordance with established procedures.
In the course of platform operations, your data may be processed or stored on servers located outside Malaysia. luba99 ensures that any cross-border data transfer is carried out with adequate safeguards, including data transfer agreements that comply with the requirements of PDPA 2010 and equivalent international standards.
We only work with service providers that comply with recognised data protection standards and have a proven security track record.
As a luba99 user, you have the following rights regarding your personal data, in accordance with the provisions of PDPA 2010:
To exercise any of the above rights, please contact our privacy team via live chat or email at [email protected]. We will process your request within 30 business days.
The luba99 platform is strictly for adults aged 18 and above. We do not knowingly collect or process any personal data from individuals under 18. If we discover that a minor's data has been collected inadvertently, we will take immediate action to delete that data and close the associated account.
If you believe a minor has registered for or used the luba99 platform, please contact us immediately.
The luba99 platform may contain links to third-party websites or services. This Privacy Policy applies solely to the luba99 platform. luba99 is not responsible for the privacy practices or content of those third-party platforms. We encourage you to read the privacy policy of every platform you visit.
Luba99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Where material changes are made, we will notify you via an in-platform notification or email.
The "Updated" date at the top of this policy indicates when the latest amendments took effect. We encourage you to review this policy periodically.
If you have any questions, concerns, or complaints regarding how luba99 handles your personal data, you can reach us via:
This Privacy Policy is effective from 1 January 2026 and supersedes all previous versions. Continued use of the luba99 platform after this date constitutes your acceptance of the updated policy.
You have full control over your personal data at luba99
Request a full copy of the personal data we hold about you at any time.
Easily correct any inaccurate or outdated data in our records.
Request deletion of your personal data when it is no longer required for its original purpose.
Object to the processing of your data for direct marketing or certain other purposes.
Request that the processing of your data be restricted under certain legally permitted circumstances.
Withdraw your consent at any time for data processing that relies on your permission.
Register your luba99 account with confidence — your data is protected by the highest security standards at all times.